Sometimes a solution finds a problem it didn’t know it was seeking. That’s just exactly what’s happening with Realtime’s Open Door Solution. Originally developed to serve the needs of the door-to-door sales industry, the Open Door mobile software is now expanding beyond sales to address field service needs. It’s a direct result of inquiries from some of Cable MSO partners. Once deployed for door-to-door sales, operational teams began asking us could the solution be used for other field activities such as audits. We answered yes. One power of Open Door is its flexibility. If you are looking for a proven mobile solution to empower your field teams – whether they’re sales or service – give us a call and let us show you the power of Open Door.
Realtime’s Open Door Field Sales and Service Solution has a lot of powerful features, but behind many of them lies the power of GPS. GPS tracking of field workers is tightly integrated into the Open Door system. Using GPS, we provide users a bird’s eye view through Google Maps of the location of each agent in the field. In addition, our ability to GPS geocode locations along with activities (sales, service calls, etc.) provides a quickly interpreted visual insight into what’s happening in the field. Now managers are no longer guessing who is where and what they are doing. It’s powerful technology, and we believe it’s a real game changer. Don’t get left behind, give us a call today.
The recovery services industry is one that has long relied upon processes and approaches that could easily have found in use at the turn 19th century (paper-based processes, word-of-mouth accountability and good old fashioned shoe leather). At Realtime Results, our background as the developer of the Open Door Sales and Service Solution, has given us a unique perspective on how to apply the power of mobile software to outdated processes. That’s what led us to enter the Field Collections business. Using Open Door, we are literally teaching an old dog new tricks. Marrying field collection activities with the power of GPS tracking, mobile software and mobile devices lets us field teams of collection agents with great accountability, oversight, accuracy and results than has ever been possible. Our teams our more efficient, better managed and each client receives detailed insights to the activity of each and every agent. If you are looking for Field Recovery Services for your cable company, telecom Company or another industry give us a call and let us show you the difference we can make.
At Realtime, we understand the power of a well-organized collections program. When properly managed, collections can help a company keep their revenue from simply walking away.
Different companies view collections differently. For some organizations, collections are all about capturing unpaid or overdue amounts whether they are voluntary or non-pay customers. Others look at collections and focus on equipment or set-top-box retrieval. Others look holistically across the entire spectrum and work to create a unified program.
Realtime Results provides outsourced collections expertise. We leverage a powerful mobile software platform to provide unprecedented levels of efficiency and effectiveness. If you’re looking for a good partner, or are trying to just get a program off the ground, give us a call or drop us a line. We can show many ways to hold on to your revenue and your customers.
12
Mar
2012
Welcome to Our New Web Site
Hey – We’ve got a brand new Web site, and we’re excited about it. We’ve updated our site to provide a much better focus on our key businesses such as Churn Management, the Open Door Field Sales and Service Solution and our Product Recall Services.
If you’ve worked with Realtime in the past, you may be surprised by some of the changes. But we think you’ll quickly realize how our company is evolving to leverage the strengths of our organization. Our strong background in back-office and field processes and services is coming together with our strengths in mobile and Web-based software.
It’s an exciting time at Realtime. Please keep your hands and feet inside the ride at all times.
Open Door is a turn-key system for managing field audit and collection teams that uses mobile technology to bring a new spin to old problems. The system started out as a tool for door-to-door sales teams and has evolved into a powerful platform for managing geographically dispersed sales and service teams. We’ve taken Open Door and created customized modules that specifically speak to the needs and demands of field audit and collection teams. Open Door Solution is compatible with Android & Blackberry mobile devices and can be deployed using any of the major cellular carrier networks.
Some of the key features of Open Door Solution include:
- Electronic work order management, dispatch and tracking
- GPS tracking and map views of reps in the field
- Custom designed electronic forms that are easily modified to meet your needs
- Photo and signature capture
- Reporting and management analysis tool
Contact us today to know more about Open Door Solution and how it can help in your Audit & Collection efforts.
Click to download Open Door Audit & Collection Tools Brochure.
09
Aug
2011
Open Door Sales Management Tools – Helping Sales Managers Increase Sales Rep Performance
Managing field sales team has always been challenging for sales managers. However, your job gets much simpler and productive if you get a solution that helps you to know where your reps are selling, ensure that they are on the job, and offers electronic leads/orders instead of tedious paper flow.
The Open Door Sales Solution provides managers with a host of benefits and tools that helps to effectively manage field sales team thereby making their jobs easier, more efficient and productive. Some of the key features that Open Door offers include:
- See where reps are selling in real time on an interactive map. Review a history of lead and sales activity for reps on specific days.
- Review individual stops on the map. See how long a rep spends at a particular location and whether or not they make a sale.
- Monitor sales locations; see where a rep is when they submit a sale or disposition a lead.
- Track the time a sales rep works with an integrated Clock-in/Clock-out feature.
- Setup Geofences to map and assign sales territories. Also receive automatic notification if a sales rep enters or exits their assigned turf.
Contact us today to know more about Open Door and how it can help to enhance your sales team`s performance.
In door-to-door sales, sales reps are focused on one thing – making more sales. That’s why they value a process or tool that removes obstacles to making sales. Open Door, the wireless door-to-door sales solution, helps sales reps to streamline their work allowing them to generate more sales. One of the keys to this increased effectiveness is the power of the Open Door sales leads management and distribution toolset. Door-to-door sales reps can downloads from anywhere directly on a mobile device (phones, tablets or netbooks) and hit the ground running. It’s the most effective sales lead management system on the market today.
Simplifying lead distribution and lead management is one of the key components of the Open Door sales system. Sales managers can view leads on a map, assign them using through the map and review the progress and activity of each lead. Sales reps receive leads on their mobile device and can view customer information with each lead (Current Status, Disconnect Dates, Current Products, Past Due Balances, etc.).
Using the Realtime Results door-to-door sales solution, sales reps spend more time selling and less time processing paper work thus improving the overall productivity of the outdoor sales team.
Contact us today to learn more about Open Door and how it can help your sales team to make more sales faster.
14
Jun
2011
Open Door – Streamlining Sales Commissions and Back-Office Operations for Door-to-Door Sales Teams
No matter how efficient your sales program is or how effective your sales reps are; your entire effort goes to waste if it is not backed by a strong back-office process. Lost orders, incomplete follow-through or delays in order processing and provisioning are just a few of the challenges that can derail your sales program. If a sales rep isn’t getting paid on time and accurately, they are going to stop selling and move on to the next project. Studies show that when a customer receives a call within a couple of hours of placing an order, it increases a customer’s confidence in an organization and their loyalty.
The Open Door Sales Solution provides a turn-key sales management solution that makes the back-office hum. Using Open Door, orders are captured in the field on mobile devices and are automatically transmitted to the back-office. Processing teams immediately jump into action processing orders and updating the status in the Open Door system. Sales reps in the field receive immediate notification on the status of their orders. At the end to the day, a permissions-based access allows sales managers to search, view and edit a consolidated history of all orders of their team. With integrated standard reporting, you can report on sales activity by business unit, sales manager or sales rep. Sales managers can keep a track of their reps in terms of when they worked, number of doors knocked, contacts made and sales made from on and off-turf leads. At the end of the month, commission reporting is a snap.
Realtime Results also offers a dedicated back-office order processing team that is expert in the Open Door process. They’ve handled hundreds of thousands of orders for our clients. This option gives you a proven, turn-key system that simply works.
Contact us today to learn more about Open Door and how it can help to streamline your back-office operations.
09
Jun
2011
Open Door: The Door-to-Door Sales Solution That Makes Your Sales Management More Effective
Managing door-to-door sales team has always been a challenge. Knowing where your reps are selling, making sure that they are on the job, and handling paper leads and orders are just a few of the challenges that a sales manager faces. It can be a painful process, and good sales managers are always looking for a better solution that can streamline the process and increase productivity. Open Door, the door-to-door sales software solution from Realtime Results, provides an answer that addresses these key needs. 
Open Door is a powerful sales management system that leverages mobile phones, GPS-location based capabilities and a powerful Web-based management console to give sales managers the ability to track sales leads, monitor updates and statuses and keep track of progress being made in the field. A sales manager can upload leads electronically into the system, view the leads on a map and assign the leads directly to a sales rep in the field, all with a few clicks of a mouse. Sales managers can actually review sales forms data, back-office processing activity and run reports on key activities and metrics making their jobs easier, more efficient and productive.
Contact us today to learn more about the powerful Open Door suite of sales management tools.
07
Jun
2011
Realtime Results Sponsors Scholarship for St. Louis University Product Safety Management Course
St. Louis, MO – June 6, 2011 – Realtime Results, a St. Louis-based provider of product recall consulting and services, is playing an active role in St. Louis University’s innovative Product Safety Management course. The course, designed for product safety managers, is the only certified education program for product safety management in the world. Realtime Results is participating both as a presenter for the course and by sponsoring a scholarship to one of the programs students.
“Realtime Results is a leader in providing outsourced product recall support and consulting,” explains Dan Hinkebein, manager of Realtime Result’s Product Recall Business Services division. “St. Louis University in cooperation with ADK Information Services is taking the lead in helping to define a curriculum and a certification program that will help companies deal with the regulatory challenges and the ever-changing landscape of product safety issues.”
Hinkebein will be one of the spotlighted speakers for the program covering information on managing product recalls. Mr. Hinkebein is a recognized leader in the industry and has an extensive background with managing product recall actions.
In addition to Mr. Hinkebein’s participation, Realtime Results has provided a scholarship to one of this year’s attendees. The company is sponsoring Amy Lane, Manger of Global Compliance Testing from Sportcraft. “We are dedicated to helping companies better manager product safety related issues,” Hinkebein says. “By helping to sponsor attendees, we are working to grow product safety knowledge and hopefully showing our commitment.”
Classes for St. Louis University’s Product Safety Management course begin June 6.
23
May
2011
Suddenlink Boosts Sales Rates with Open Door – The Door to Door Sales Solution from Realtime Results
Door-to-door sales have been a mainstay of the cable industry for years, but managing the team has been a hit-or-miss effort. However, wireless technology is changing that for one company. Suddenlink, a top 10 cable broadband provider in the United States has implemented Open Door – wireless door-to-door sales solution from Realtime Results that has significantly increased its residential sales team’s productivity.
“In the communications industry, door-to-door has been a very effective but expensive residential sales channel. It only made sense to leverage emerging technologies to make the process more efficient, cost effective, and easier on our customers and agents,” said Suddenlink Chief Marketing and Sales Officer Jerry Dow. “Using the Realtime Results door-to-door sales solution, our residential sales reps now spend more time selling and less time processing paper work. As a result, they have been able to knock on 37 percent more doors in a day, while back-office call times have been shortened by as much as 40 percent.
“For years managing door-to-door sales has been hit or miss. Our door-to-door sales reps can now log in from home for their assignments and hit the ground running, without the hassle of punching a clock or handling massive amounts of paper,” Dow said. “This platform records performance automatically and lets managers construct realistic goals from remote. The Realtime Results door-to-door sales software makes our people much more goal-oriented and their efforts measurable.”
Realtime Results, based in St. Louis, Mo., operates a full-fledged contact Internet Protocol-based contact center to help cable and telephone companies manage their customer relationship management, including sales support, customer care and billing. As companies continue to merge, they end up with disparate back-office billing systems that can be difficult to integrate. Realtime Results aggregates the companies’ information to make it easier to interpret data in real-time.
The company’s Open Door solution, which Suddenlink deployed for its sales force, has two components. The software, which works on most handsets and PDAs, creates a paperless trail so reps can capture information on the fly, and contains a GPS tracking element to monitor the reps’ activities. The mobile apps allows the sales rep to perform credit checks and place orders wirelessly, connecting to back-office support and integration with Suddenlink’s billing system.
“Door-to-door sales have been a part of cable operators’ strategy for 35 years. The challenge has been how to manage it,” Wheeler said. “Direct sales are all about big numbers.” The Open Door solution helps companies retain their best employees because they can operate more efficiently, he said.
Contact Us today to know more about Open Door – The Door-to-Door Sales Solution from Realtime Results.
Sales teams use a lot of different approaches for tracking sales leads such as paper street sheets or simply having sales reps keep track individually. With the rise of affordable mobile devices and the power of Web-based software services, a new breed of sales lead tracking systems are empowering sales teams in ways never before possible. The Open Door Sales Solution from Realtime Results is at the forefront of this revolution with its powerful leads tracking software.
The Open Door Sales Solution is a powerful sales management system that leverages mobile phones, GPS-location based capabilities and a powerful Web-based management console to give sales managers the ability to track sales leads, monitor updates and statuses and keep track of progress being made in the field. A sales manager can upload leads electronically into the system, view the leads on a map and assign the leads directly to a sales rep in the field, all with a few clicks of a mouse. Once sales leads are assigned, they are electronically distributed to each sales rep and appear on the Open Door software on their mobile phone. Then, as a sales rep works and updates sales lead information, the information is updated back to the Open Door system. This gives a sales manager immediate insight, and a complete view of all activity in the field. Once sales teams start using this process, they quickly turn their back on other approaches to tracking sales leads.
Be sure to check out the other information on our Web site for additional information on the Open Door Sales Solution. It’s the most powerful leads tracking software in the market today.
09
May
2011
Open Door – The Door-to-door Sales Solution: Helping Sales Reps to make more sales faster
You have got your sales team screened, hired and trained on the features and benefits of your product/service and now it’s time to put their “feet on the street!” But what about managing and supporting your sales team while they are in field? Did you think through the possible sales rep management tools and make an informed choice about what would work most effectively for your product and market? If not, your team may not be off to the fast break you hope for. In door-to-door sales, it is very important to track your reps activity and support them with a tool that streamlines their work allowing them to generate more sales. Take the time to think about a door-to-door sales solution that would work best for the sales environment your reps will be facing.
Open Door, the leading Door-to Door Sales Solution from Realtime Results helps you not only to manage sales team effectively through GPS tracking, but also provides the tools and technology your sales team need to succeed and beat the competition. It gives you a turn-key sales management system for managing field sales teams using mobile technology (mobile phones, tablets and netbooks). It provides you the ability to distribute leads electronically and capture order information online. Sales reps can set reminders that will prompt them to return to a sales prospect at a future date or time. Different workflow patterns can be set by management to ensure that reps knock on doors or make multiple contact attempts with a prospect or customer. Every interaction with a customer is recorded in this single system. That information is then used to manage, measure and keep track of all the information for each sale including order fulfillment and customer service information. Overall, it helps to build a better customer experience with increased sales.
Contact us today to learn more about the Open Door Door-to-Door Sales Solution and how it can help your sales team to make more sales faster.
Most people are unaware that cable and telecom companies use door-to-door sales to generate a significant percentage of their new customers. Cable sales door-to-door is a tactic that has been in use for many years, and now that the telecom companies have entered the video space, they have adopted the tactic as well. The challenge for door-to-door cable sales organizations has long been that while door-to-door sales are a valuable source of new customers, creating consistent processes and controls around the tactic has been elusive. To address these challenges, Realtime Results created theOpen Door Sales Solution.
Today, the Open Door Sales Solution is the leading system for door-to-door cable sales managers and field sales reps. It brings a turn-key sales management system for managing field sales teams using mobile technology (mobile phones, tablets and netbooks). The solution leverages GPS technology to track the whereabouts and activities of sales reps in the field. The system also allows sales reps to capture and submit sales information at the door removing the need for a paper trail to track orders and activities. Sales managers use a Web-based system to manage and distribute leads electronically, monitor reps in the field and to run detailed reports on sales activity.
“For Cable Door-to-Door Sales and for any field-based sales organization, the Open Door system really is a game changer,” explains Jeff Haarmann, sales director at direct sales company Nfuse Direct, LLC. “For the first time, companies gain solid insight into day-to-day sales rep activity and accessible data on the back end. It creates an accountability level that didn’t previously exist. If you are doing cable sales door-to-door or, or managing any kind of sales teams in the field, it’s a no brainer.”
“We’ve been hard at work perfecting the Open Door solution for several years,” says Tom Brockhaus, Realtime Results VP of Business Development. “We’ve worked closely with sales companies, sales management and sales reps to craft a tool specifically to meet the needs of the channel. Now we are seeing accelerating adoption and sales. Companies can immediately see the value, and other industries verticals beyond cable and telecom door-to-door sales are now approaching us including utility companies, collections groups. The tool is so flexible it really can meet the needs of multiple groups.”
We often get asked how we decided to develop a software solution that focuses on the Door-to-Door sales industry. Well, as they say, it’s a long story. Actually, Realtime Results is part of a collection of companies under our parent organization the Gilead Group. The Open Door story involves a number of Gilead Group companies, some ingenuity and a whole lot of hard work.
The group of companies involved in the genesis of the Open Door solution for door-to-door sales include:
- C4 Connections and Nfuse Direct (they are sister companies) and both Gilead Group portfolio companies. They are leaders and experts in the world of door-to-door sales.
- Realtime Results cut its teeth on customer service and call centers, and
- Agilis Systems, a Gilead Group company that develops mobile software solutions for GPS tracking and mobile workforce management.
Each of these companies brought expertise and knowledge to the Open Door solution. Realtime leveraged the door-to-door sales expertise of C4 Connections and Nfuse Direct to gain keen insights to the needs of door-to-door sales managers and door-to-door sales reps. Our software development team worked closely with the Agilis Systems development team to flesh out the GPS tracking of sales reps and the mobile sales functionality. Then we sprinkled it all with Realtime’s expertise in back-office order processing, sales lead management and our own past with supporting door-to-door sales activities. The result is the leading door-to-door sales software solution – Open Door.
Open Door is now in wide use and is tracking, capturing and reporting on scores of door-to-door sales reps across the country. It’s a solution that many companies were looking for, and we are really meeting a need. We owe it all to our family of companies and our good partners.
16
Mar
2011
Realtime Results Donates Furniture to Support Center for Survivors of Torture and War Trauma (CSTWT)
The Center for Survivors of Torture and War Trauma (CSTWT) today received a generous donation from local St. Louis call center operator, Realtime Results. The CSTWT, based in St. Louis, Missouri, works to facilitate the healing process for refugee and immigrants who have survived torture and war.
“The need of our clients continues to grow,” explains Kristin Bulin, Executive Director at the CSTWT. “The generous donation of Realtime Results of desks, file cabinets, shelving and therapy chairs helps us in our continuing efforts to provide quality mental health and youth services to our clients. We want to send a big thank you to everyone at Realtime Results and their partner companies for their big hearts and philanthropic way of doing business. With continue donations like these, the CSTWT can thrive and to continue to succeed in these difficult times.”
“We’ve headquartered our call centers in St. Louis because of the quality and values of the people in the area,” says John Santangelo, Realtime Results CEO. “Organizations such as the CSTWT just lend proof to the generosity and giving nature of the people in our region. We are very happy we can help an organization with such a strong mission.”
New features extend the lead management features of the Open Door Sales Solution
Realtime Result’s Open Door Sales Solution, the industry’s leading wireless solution for door-to-door and field-based sales teams, has extended and expanded the lead management features of its powerful sales management tool. The new features allow a sales manager to upload sales leads, view them on an interactive map, and assign the leads in several innovative ways.
“These enhancements came from working closely with sales teams in the field and our Open Door clients,” explains Tom Brockhaus, Vice President of Business Development. “We are working to create an industry-leading solution that truly works the way sales managers and sales reps conduct their day-to-day sales activities.”
The enhancements allow sales managers to manage and assign sales leads using the Open Door mapping tools. Sales managers can outline an area on the map and assign all leads within that space to a sales rep. The tool then pushes leads out electronically to a sales rep’s mobile device in the field. In addition, a sales manager can pinpoint a location on the map and then assign all leads to a representative that fall within a specified radius.
“These features are exactly what our sales management clients have been asking for,” continues Brockhaus. “They take Open Door’s powerful set of sales lead management tools to an entirely new level. It removes the need for paper-based lead sheets, removes home-grown manual solutions and saves sales managers a ton of time. Anyone managing teams of sales reps in the field can benefit from these new features and the Open Door system.”
Once sales leads are assigned, sales managers use the Open Door system to monitor the activity and progress of all leads in the system. The system tracks sales reps using GPS technology allowing sales management the ability to monitor the work, status and progress of their sales reps in the field
St. Louis, Missouri, February 23, 2011 – Realtime Results announced the launch of their new Web site to better serve its customers and highlight the company’s long history in providing outsourced contact center services.
“We launched this new site to better reflect the services we offer, and to provide visitors with deeper insights into our company,” explains Tom Brockhaus, VP of Client Services and Business Development. “The new site delivers insightful content including marketing materials like brochures, service/product specific data sheets, case studies and client testimonials. You’ll find improved navigation with easier and detailed access to Realtime`s key contact center outsourcing services including Customer Service, Technical Support, Telesales and Product Recall Services.”
In addition to the Call Center focus, the new site also better spotlights the company’s rapidly growing Door-to-Door Sales Solution – Open Door. “Open Door is becoming an increasing focus for our business,” says Brockhaus. “The new site allows us to more prominently feature Open Door and to give visitors at an in-depth look at this powerful sales management tool.”
The new Web site also is designed to provide clients, prospects, employees and job seekers with quick and efficient access to the most current information from Realtime Results. The Careers section not only outlines the open positions available with Realtime but also allows users to apply for open positions online.