Realtime Results

Executive Team

John Santangelo – President and CEO

As the founder of Realtime Results, John brings a wealth of operational experience built through more than 30 years in the cable industry. Prior to founding Realtime Results, LLC in 2005, John founded and led Customer Choice, an innovative service that provided home buyers with a single source solution for the activation of home services. That business served as the foundation for Realtime Results. John Santangelo
 
Prior to his entrepreneurial endeavors, John grew up in the cable industry working for several major MSO’s at both the division and regional levels lending his expertise in the areas of technical operation, operations and marketing. In his most recent job in cable, John served as Senior Divisional Vice President of Operations at Charter Communications, the country’s fourth largest cable company. John brings insight, experience and enthusiasm to his leadership and has been pivotal in positioning the company to sustain its aggressive growth.

Tom Brockhaus – Vice President of Client Services

Tom came to Realtime Results through his role at Customer Choice, a home service activation company, where he served as a Vice President of Operations. Tom was the first senior manager at Realtime, and he has played an important role in helping to establish the operational underpinnings of the organization. During his time with the company, Tom has served key roles in operations, training, hiring, and he now leads the Client Services team. Tom Brockhaus
 
Prior to joining Realtime, Tom was Marketing Director at Charter Communications. While at Charter, Tom was recognized for award winning customer retention strategies by the Cable and Telecommunications Association for Marketers. Tom also led database marketing and CRM initiatives for American Express, E.D.S. and Ameritech where he developed contact management and marketing solutions. Tom earned his undergraduate degree in communications management from Missouri State University and an M.A. in computer resources management from Webster University, St. Louis.

Scott Hammack – Vice President of Operations

Scott has been a leader in the contact center industry for over 20 years. Prior to joining Realtime Results in July, 2006, he operated a contact center consultancy firm for three years servicing clients in the United States, Canada, South America, Philippines and the Caribbean. Scott was the Director of Telesales for Pitney Bowes, Inc. where he was responsible for the direct sales activities of over 600 representatives in both internal and outsourced sales centers, growing sales of small business services by over 250% in a three year period. Scott Hammack
 
In 1999, he successfully opened and managed a 300+ person inbound and outbound sales and service center for Boise Cascade Office Products in Norman, OK. Prior to Boise, he was the Director of Outbound Operations for Business Response, Inc. an outsourcing provider of contact center services. He also spent 8 years with Dun & Bradstreet in a variety of contact center and project management leadership roles. Scott has a B.S. degree in Marketing Management from Southeast Missouri State University.



Teamwork takes us into the future…

-A Realtime guiding principle