The Realtime Story
Realtime Results is a professional services firm that provides consulting and customized,
outsourced solutions for sales support, billing and customer care projects. We also
provide premium inbound and outbound call center solutions for customer service,
acquisition and retention.
These solutions include but are not limited to providing custom solutions for the
integration of multiple legacy billing environments, new and existing sales campaigns
as well as off-site marketing events. By leveraging our focus in these areas we
can provide our client with a go-to-market solution quickly and on budget. If you
have a billing or order entry integration challenge, Realtime Results can help.
We specialize in providing complete end to end solutions to insure that your unique
sales input environment will integrate seamlessly with your legacy billing system.
These solutions include:
- Retail Sales Venues
- Web Portals
- Remote Sales Events
- Door to Door Sales Campaigns
- Inbound/Outbound Customer Marketing
- Direct Mail Response
- 800 Call-In Campaigns
- Text Message (SMS, MMS) Campaigns
Most importantly RTR will provide your company with the services necessary to begin
processing sales orders quickly and on budget. These services include:
Back-office Outsourcing and Support
- Web based Data capture and processing
- Provider Legacy system integration
- Integrated reporting systems and development
- Fast, efficient and accurate
Call Center Operations
- In-bound and out-bound call activities
- Customer service
- End-user support and training
- Help desk and desktop support
- Email, Phone and Chat support
Web and Back-office Systems Development
- Process consulting and review
- Project management and system design
- Development and deployment
- Ongoing support and operation
Realtime Result’s recognized expertise and resources can provide you with a specialized
order entry solution that other vendors just can’t match. Realtime Results maintains
it’s own highly skilled call contact center employees who can work with your customer
sales associates regardless of the type of product, service, location or input medium.